Return Policy
Exchange policy for our handcrafted products
Last updated: 10/8/2025
Due to the handcrafted nature of our products and made-to-order process, we offer exchanges only. No refunds are available as each item is specially crafted for you.
We accept exchanges under the following conditions:
- Product received is damaged during shipping
- Wrong item was sent due to our error
- Significant defect in craftsmanship (not normal handmade variations)
- Product does not match the description provided
Not eligible for exchange:
- Change of mind or personal preference
- Minor variations in color, texture, or size (inherent to handmade items)
- Products damaged due to misuse or normal wear
- 7 days from delivery date to report issues
- 3-5 business days for us to review your exchange request
- 7-10 business days to receive replacement item after approval
- Original item must be returned in original packaging
Contact Us
Email us at support@bandhanart.com with your order number and photos of the issue
Review Process
Our team will review your request and approve eligible exchanges
Return Shipping
We'll provide a prepaid return label for approved exchanges
Replacement
New item will be crafted and shipped once we receive the returned product
- We cover return shipping costs for our errors or damaged items
- Customer covers shipping for exchanges due to personal preference (if approved)
- Replacement items are shipped at no additional cost
For exchange requests or questions about our policy, please contact us:
Email: support@bandhanart.com
Response Time: Within 24 hours
Include: Order number, photos of the issue, and detailed description